Entergy
posted 5 months ago
The IT Field Services Technician position at Entergy is a critical role that involves providing technical support and services to ensure the smooth operation of IT systems and infrastructure. This position is based in Port Gibson, Mississippi, and requires the selected candidate to work onsite. The technician will be responsible for troubleshooting, diagnosing, and resolving hardware and software issues, as well as performing routine maintenance and upgrades on IT equipment. The role may be filled at different levels (Field Services Tech I, II, or Sr.) depending on the qualifications and experience of the candidate, allowing for a range of expertise within the team. In this position, the technician will interact with various stakeholders, including end-users and other IT professionals, to deliver effective support and solutions. The technician will also be expected to document all service requests and resolutions in the ticketing system, ensuring that all incidents are tracked and managed efficiently. The role may involve some travel for field service calls, depending on the needs of the organization and the locations of the IT systems that require support. The ideal candidate will have a strong background in IT support, with a focus on customer service and problem-solving skills. They should be comfortable working independently and as part of a team, and be able to communicate technical information clearly to non-technical users. This position offers an opportunity to grow within the company and develop skills in a dynamic and supportive environment.