IT Field Support Specialist (HT1) (Government)

AT&T - Columbia, MD

Full-time - Entry Level

Columbia, MD

Telecommunications

About the position

The IT Field Support Specialist (HT1) position is a critical role within our organization, primarily focused on providing technical support and solutions to government clients in Columbia, Maryland. This position requires a proactive and detail-oriented individual who can effectively troubleshoot and resolve IT issues in a timely manner. The specialist will be responsible for maintaining and supporting various IT systems, ensuring that all hardware and software components are functioning optimally. This role involves direct interaction with clients, necessitating excellent communication skills and a customer-centric approach to service delivery. In this position, the IT Field Support Specialist will be tasked with installing, configuring, and maintaining computer systems and networks. This includes performing routine maintenance, upgrades, and repairs on hardware and software. The specialist will also be responsible for diagnosing and resolving technical issues, providing on-site support, and ensuring that all IT services meet the required standards of performance and security. Additionally, the role may involve training users on new technologies and best practices to enhance their productivity and efficiency. The IT Field Support Specialist will work closely with other IT professionals and departments to ensure seamless integration of systems and services. This position may require travel to various government sites to provide support, so flexibility and adaptability are essential. The ideal candidate will have a strong background in IT support, a solid understanding of network configurations, and the ability to work independently as well as part of a team. Overall, this role is vital in ensuring that our government clients receive the highest level of IT support and service.

Responsibilities

• Provide on-site technical support for government clients in Columbia, Maryland.
• Install, configure, and maintain computer systems and networks.
• Diagnose and resolve hardware and software issues in a timely manner.
• Perform routine maintenance and upgrades on IT systems.
• Train users on new technologies and best practices.
• Collaborate with other IT professionals to ensure seamless service delivery.
• Document all support activities and maintain accurate records of issues and resolutions.

Requirements

• Proven experience in IT support or a related field.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Familiarity with government IT policies and procedures is a plus.

Nice-to-haves

• Certifications such as CompTIA A+, Network+, or similar are preferred.
• Experience with remote support tools and software.
• Knowledge of cybersecurity best practices.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Flexible work hours and potential for remote work options.