Red Knight Solutions - Mesa, AZ
posted 4 months ago
Red Knight Solutions is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Mesa, AZ. The mission of our company is straightforward: we aim to partner with you to find the right position for your future. Our unique SWAT team approach allows us to align your expertise with our clients' needs, fostering long-lasting partnerships. As a Field Specialist, you will report directly to the Territory Supervisor and will be responsible for performing a variety of hardware-focused break-fix services and solutions on various client products. This role requires candidates to possess the ability to conduct basic and moderately complex troubleshooting and repair activities. You will be expected to exercise moderately complex analytical skills and make decisions based on established department and company guidelines. In this position, you will provide customer break-fix support for designated equipment, ensuring that all service calls are handled efficiently and effectively. Clear communication, both written and verbal, is essential, as you will be interacting with clients and colleagues regularly. Excellent customer service skills are a must, as you will be the face of our company during service calls. You will also be responsible for the acceptance and delivery of all service calls assigned to you, completing all administrative tasks associated with each call, and managing the control and return of assets and inventory. Additional duties may be assigned as needed to meet business requirements, and you may provide functional guidance to colleagues as necessary.