Red Knight Solutions - Nashville, TN
posted 5 months ago
Red Knight Solutions is seeking a dedicated Field Specialist to join its Infrastructure Delivery team in Nashville, TN. This part-time position is designed for individuals who are passionate about providing exceptional customer support and have a strong technical background. The Field Specialist will report directly to the Territory Supervisor and will be responsible for delivering hardware-focused break-fix services and solutions on various client products. The role requires candidates to possess the ability to perform both basic and moderately complex troubleshooting and repair activities, ensuring that client equipment is operational and meets their needs. In this position, the Field Specialist will engage in a variety of tasks that include providing customer break-fix support for designated equipment, communicating effectively in both written and verbal forms, and demonstrating excellent customer service skills. The role also involves accepting and delivering all service calls assigned, completing all administrative tasks associated with each call, and being responsible for the control and return of assets and inventory. The Field Specialist may also provide functional guidance to colleagues as needed, contributing to a collaborative team environment. Candidates must be prepared to exercise moderately complex analytical skills and make decisions based on established department and company guidelines. This position offers a unique opportunity to work closely with clients, ensuring their technical needs are met while also developing professional skills in a supportive environment.