IT Field Support Technician OR Desktop Support Technician

Dcm Infotech Limited - Laurel, MD

Full-time

Laurel, MD

About the position

The IT Field Support Technician or Desktop Support Technician role is focused on providing technical support and assistance to users in a field environment. This position requires a strong understanding of various IT systems and methodologies, particularly in Active Directory, Windows OS, and SCCM. The technician will be responsible for troubleshooting software and hardware issues, ensuring a high level of customer service and support.

Responsibilities

• Provide technical support for hardware and software issues in a field environment.
• Troubleshoot and resolve issues related to Active Directory and Windows operating systems.
• Utilize SCCM for software deployment and management.
• Implement ITIL methodologies to improve service delivery and support processes.
• Assist users with technical inquiries and provide excellent customer service.

Requirements

• High School diploma/GED or equivalent; Associate's degree preferred.
• 2 years of specialized experience with Active Directory, Windows OS, SCCM, and ITIL methodologies.
• 1 year of technical support experience preferred.
• 1 year of experience with software troubleshooting preferred.
• Strong customer service skills.

Nice-to-haves

• Experience in computer hardware repair (1 year preferred).
• Experience in technical support (1 year preferred).
• Experience in software troubleshooting (1 year preferred).