Red Knight Solutions - Phoenix, AZ
posted 4 months ago
Red Knight Solutions is seeking a dedicated Field Specialist to join its Infrastructure Delivery team in Phoenix, AZ. This position is integral to our mission of partnering with clients to provide exceptional service and support. The Field Specialist will report directly to the Territory Supervisor and will be responsible for delivering hardware-focused break-fix services on various client products. This role requires a proactive approach to troubleshooting and repair, as candidates will need to perform both basic and moderately complex tasks. The ability to analyze situations and make informed decisions based on established guidelines is essential for success in this position. As a Field Specialist, you will be expected to provide customer break-fix support for designated equipment, ensuring that all service calls are handled efficiently and effectively. Clear communication, both written and verbal, is crucial, as you will be interacting with clients and colleagues regularly. Excellent customer service skills are a must, as you will be the face of Red Knight Solutions in the field. Additionally, you will be responsible for the acceptance and delivery of all service calls assigned to you, completing all administrative tasks associated with each call, and managing the control and return of assets and inventory. Other duties may be assigned as needed to meet business requirements, and you may also provide functional guidance to colleagues as necessary.