IT Field Support Technician

$65,000 - $65,000/Yr

Global Medical Response - Prestonsburg, KY

Full-time - Entry Level

Prestonsburg, KY

Ambulatory Health Care Services

About the position

As the IT Field Support Technician at Global Medical Response (GMR), you will play a crucial role in ensuring that technology solutions effectively support the local business needs of your assigned operating division. This position requires you to consult with business leaders to plan, design, install, configure, and maintain various technology systems. You will be the primary point of contact for all technology-related inquiries and support, available 24/7 to assist key business leaders and users with mission-critical systems. Your responsibilities will include using system analytical techniques to determine functional specifications and ensuring that all technology solutions are aligned with the operational goals of the organization. In this role, you will provide tier-two support for deployed technology, monitor and optimize system performance, and ensure data integrity across all systems. You will be responsible for developing and maintaining an operating system hardware/software configuration database, administering system security measures, and implementing necessary software upgrades and enhancements. Your technical expertise will be essential in responding to technical assistance requests, troubleshooting desktop and laptop issues, and resolving application software problems. Additionally, you will coordinate end-user training and collaborate with both GMR IT and field staff to ensure seamless technology integration. Your duties will also include managing documentation, asset inventories, and cabling connections, as well as coordinating vendor support and maintenance. Conducting routine audits to ensure compliance with IT standards and policies will be a key part of your responsibilities, ensuring that all systems operate within the established guidelines and protocols. This position is vital to maintaining the technological backbone of GMR's operations, allowing the organization to deliver compassionate and quality medical care effectively.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Requirements

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Benefits

• Comprehensive benefit options including health insurance, retirement plans, and paid time off.