IT Field Technician for Enterprise Clients /Education & Support

$31,200 - $62,400/Yr

Cook Technology Corp - Port Orange, FL

Part-time,Full-time - Entry Level

Port Orange, FL

251-500 employees

Professional, Scientific, and Technical Services

About the position

The IT Field Technician role at Cook Technology Corporation involves providing technical support and education to enterprise clients. Technicians will work independently on-site while being supported by a team online. The position offers opportunities for advancement and requires a commitment to quality service and thoroughness in following directions.

Responsibilities

• Provide technical support to enterprise clients on-site.
• Handle 2-3 work orders daily, each requiring 2-3 hours of commitment.
• Complete assignments dispatched via email and validate through online forms.
• Maintain communication with clients and provide education on technical issues.
• Pursue entrepreneurial endeavors while adhering to company policies.

Requirements

• Technical support experience in an enterprise environment.
• Proficiency in hardware troubleshooting and computer maintenance.
• Excellent communication skills to effectively interact with enterprise clients.

Nice-to-haves

• Experience with printer maintenance, network configuration, and security systems.

Benefits

• Opportunities for advancement to leadership roles.
• Comprehensive training covering all aspects of the tech business.
• Material expenses reimbursed at local rates.