IT Field Technician for Enterprise Clients /Education & Support

$31,200 - $62,400/Yr

Cook Technology Corp - Plantation, FL

Part-time,Full-time - Entry Level

Plantation, FL

251-500 employees

Professional, Scientific, and Technical Services

About the position

The IT Field Technician role at Cook Technology Corporation involves providing on-site technical support for enterprise clients. Technicians will work independently while being part of a supportive online team, handling diverse work orders and ensuring high-quality service. The position offers opportunities for advancement into leadership roles and administrative positions, with comprehensive training provided to enhance technical skills and knowledge.

Responsibilities

• Provide on-site technical support for enterprise clients.
• Handle 2-3 work orders daily, each requiring 2-3 hours of commitment.
• Follow directions diligently and ask for help when needed.
• Complete validations through online forms for dispatched assignments.
• Maintain communication with clients and provide education and support.
• Participate in comprehensive training covering various aspects of the tech business.

Requirements

• Mid-level technical support experience (3 years).
• Proficiency in computer skills (1 year).
• Excellent communication skills (under 1 year).
• Technical support experience in an enterprise environment.
• Proficiency in hardware troubleshooting and computer maintenance.

Nice-to-haves

• Experience with printer maintenance, network configuration, and security systems.

Benefits

• Opportunities for advancement to leadership roles.
• Comprehensive training provided.
• Material expenses reimbursed at local rates.
• Potential for increased earnings and financial support for entrepreneurial endeavors.