Red Knight Solutions - Nashville, TN
posted 3 months ago
Red Knight Solutions is seeking a dedicated Field Specialist to join its Infrastructure Delivery team in Nashville, TN. This position is integral to our mission of partnering with clients to provide exceptional service and support. The Field Specialist will report directly to the Territory Supervisor and will be responsible for performing a variety of hardware-focused break-fix services and solutions on various client products. This role requires candidates to possess the ability to conduct basic and moderately complex troubleshooting and repair activities, ensuring that client equipment is operational and meets their needs. The position may also require the exercise of moderately complex analytical skills and decision-making based on established department and company guidelines. As a Field Specialist, you will be expected to provide customer break-fix support for designated equipment, which includes communicating clearly in both written and verbal forms. Excellent customer service skills are essential, as you will be the face of our company during service calls. You will be responsible for accepting and delivering all service calls assigned to you, completing all administrative tasks associated with each call, and ensuring the control and return of assets and inventory. Additional duties may be assigned to meet business needs, and you may also provide functional guidance to colleagues as necessary. This role is perfect for individuals who thrive in a dynamic environment and are looking to make a significant impact on client satisfaction and operational efficiency.