IT Field Technician

Motion Recruitment - Scottsdale, AZ

Full-time

Scottsdale, AZ

Administrative and Support Services

About the position

The IT Field Technician position is a critical role within one of the largest homebuilders in the United States, aimed at enhancing the efficiency and effectiveness of their IT operations. This position is based in Scottsdale, AZ, where the technician will report to the divisional office daily before heading out to various community build sites in the area. The primary responsibility of the Field Technician is to ensure that the build sites are properly set up with the necessary technology and connectivity solutions. This includes installing cable modems, printers, and new workstations, as well as setting up StarLink satellite internet and Cradle Points for cellular internet connections. The technician will also be responsible for troubleshooting local area networks (LAN) to ensure seamless connectivity and functionality at these sites. In addition to the hands-on fieldwork, the role also encompasses providing support for standard service desk issues at the corporate office. This includes troubleshooting software problems, internet connectivity issues, and managing Active Directory and Office 365 environments. The technician will also be involved in setting up audio/visual (A/V) equipment, which is essential for meetings and presentations. Given the nature of the role, a high level of customer service is paramount, as the technician will be interacting with non-technical staff and must deliver excellent experiences to ensure their needs are met effectively. This position is a contract role with a duration of 6 to 12 months, making it an excellent opportunity for individuals looking to gain experience in a dynamic and fast-paced environment while contributing to the success of a leading homebuilder.

Responsibilities

• Visit community build sites to set up technology and connectivity solutions.
• Install cable modems, printers, and new workstations at various locations.
• Set up StarLink satellite internet and Cradle Points for cellular internet connections.
• Troubleshoot local area networks (LAN) to ensure connectivity and functionality.
• Provide support for standard service desk issues in the corporate office.
• Troubleshoot software issues, internet connectivity, and manage Active Directory and O365 environments.
• Set up audio/visual (A/V) equipment for meetings and presentations.

Requirements

• 2+ years of experience in an IT Support position.
• Experience working in the field, setting up new workstations and internet connections.
• Strong experience troubleshooting both hardware and software issues.
• Experience administering Active Directory and O365.
• Knowledge of common networking protocols and ability to troubleshoot LANs.
• Experience setting up A/V equipment.
• Excellent customer service skills.
• Reliable vehicle for traveling to various sites.

Nice-to-haves

• Experience setting up StarLink satellite internet is a big plus.
• White glove experience.