IT Field Technician

$52,000 - $72,800/Yr

Unclassified - Ontario, CA

Full-time - Mid Level

Ontario, CA

5,001-10,000 employees

About the position

DRG is seeking an IT Field Technician to join our growing team! The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. This role involves providing maintenance and support for all hardware and software problems. The IT Technician will install, maintain, repair, and troubleshoot equipment and software necessary for business operations. The starting wage for this position is between $25 and $35 per hour, based on qualifications and experience, plus overtime pay. As part of the DRG family, the IT Technician will provide end-user support both remotely, over the phone, and on-site. Responsibilities include identifying, diagnosing, and resolving problems with desktop hardware, tablets, applications, networking, POS systems, credit card terminals, kitchen hardware, streaming radio and speakers, DVR systems, cameras, microphones, digital menu boards, and any new technology that may be rolled out. The technician will also coordinate the timely repair of equipment covered by third-party support vendors and produce well-written plans, procedures, documentation, and communication to Above Store Leaders. The ideal candidate will have strong analytical and problem-solving skills, effective strategic planning and organization abilities, and the capacity to multi-task and prioritize. Self-motivation and the capability to work unsupervised are essential. Excellent communication and customer service skills are required, as the technician will interact with support staff, restaurant personnel, above-store leaders, and customers as needed. The role may require a flexible schedule, including weekends and nights, and the ability to lift at least 30 pounds, as well as perform work in awkward positions such as climbing ladders.

Responsibilities

• Provide end-user support both remotely, over the phone, and on-site.
• Identify, diagnose, and resolve problems with desktop hardware, tablets, applications, and networking.
• Troubleshoot POS systems, credit card terminals, kitchen hardware, streaming radio, and speakers.
• Manage DVR systems, cameras, microphones, digital menu boards, and any new technology.
• Coordinate the timely repair of equipment covered by third-party support vendors.
• Produce well-written plans, procedures, documentation, and communication to Above Store Leaders.
• Setup computer software and hardware for new/existing staff, including new user accounts.
• Maintain complete and accurate software/hardware inventory.
• Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis.
• Create, update, review, and resolve Help Desk tickets.
• Perform additional tasks and projects as assigned by supervisors.

Requirements

• 1-3 years of Help Desk or IT experience preferred.
• Strong analytical and problem-solving skills.
• Effective strategic planning and organization skills.
• Ability to multi-task and prioritize tasks.
• Self-motivated and capable of working unsupervised.
• Excellent communication and customer service skills.
• Ability to adapt quickly to changes in technology and learn new systems and equipment.
• Must pass an MVR and Background Check.
• Maintain a valid driver's license and insurance.
• Willingness to have a flexible schedule, including weekends and nights.
• Physical ability to lift at least 30 pounds and perform work in awkward positions.

Nice-to-haves

• Experience in the restaurant industry.
• Familiarity with PCI compliance.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Flexible schedule