IT Field Technician

Form 10 Group - Nashville, TN

Full-time - Mid Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

The IT Field Service Technician at Form 10 Group is responsible for providing on-site technical support to state government offices throughout Tennessee. This role involves diagnosing, repairing, and maintaining various IT equipment, ensuring that clients' systems operate efficiently. The technician will respond to service tickets, troubleshoot issues, and deliver exceptional customer service while adhering to established service level agreements (SLAs).

Responsibilities

• Diagnose and repair a wide range of IT equipment, including computers, printers, cameras, biometric scanners, and signature pads.
• Travel to assigned government office locations across Tennessee and resolve service tickets promptly and professionally.
• Troubleshoot and perform repairs on hardware and software issues in Windows 10 environments.
• Complete and maintain accurate service records, inventory reports, and ticket documentation.
• Ensure all service requests are completed within the specified SLA timeframes.
• Provide exceptional customer service, maintaining professional communication with clients and ensuring high satisfaction levels.
• Manage and carry up to 50 pounds of equipment, tools, and supplies.

Requirements

• Minimum 3 years' experience in IT field service, with hands-on experience responding to break/fix service tickets.
• Strong experience with IT hardware, including PCs, printers, cameras, biometric devices, and peripheral equipment.
• Proficiency in Windows 10 troubleshooting and basic system maintenance.
• Familiarity with enterprise-level IT systems and environments.
• Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus.
• A+ Certification (or equivalent) required.
• Excellent customer service skills, with a focus on communication and professionalism.
• Strong problem-solving and troubleshooting abilities.
• Ability to carry and transport equipment up to 50 pounds.
• Comfortable using and transporting tools and equipment.
• Ability to submit detailed inventories and reports accurately and on time.
• Clean background check and willingness to undergo an extensive security screening.

Nice-to-haves

• Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance