Unclassified - Los Angeles, CA
posted 5 months ago
DRG is seeking an IT Field Technician to join our growing team! The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. This role involves providing maintenance and support for all hardware and software problems. The IT Technician will install, maintain, repair, and troubleshoot equipment and software necessary for business operations. The starting wage for this position is $25-35 per hour based on qualifications and experience, plus overtime pay. As part of the DRG family, the IT Technician will provide end-user support both remotely, over the phone, and on-site. Responsibilities include identifying, diagnosing, and resolving problems with desktop hardware, tablets, applications, networking, POS systems, credit card terminals, kitchen hardware, streaming radio and speakers, DVR systems, cameras, microphones, digital menu boards, and any new technology that may be rolled out. The technician will also coordinate the timely repair of equipment covered by third-party support vendors and produce well-written plans, procedures, documentation, and communication to Above Store Leaders. The role requires maintaining a complete and accurate software/hardware inventory, managing daily PCI-DSS compliance focused tasks, creating, updating, reviewing, and resolving Help Desk tickets, and performing additional tasks and projects as assigned by supervisors. This position is crucial in ensuring that all technology functions smoothly across the restaurant locations, contributing to the overall efficiency and effectiveness of operations.