Unclassified - Anaheim, CA
posted 4 months ago
DRG is seeking an IT Field Technician to join our growing team! The starting wage for this position ranges from $25 to $35 per hour based on qualifications and experience, plus overtime pay. The IT Technician will be responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. This role involves providing maintenance and support for all hardware and software problems. The IT Technician will install, maintain, repair, and troubleshoot equipment and software necessary for business operations. As part of the role, the IT Technician will provide end-user support both remotely, over the phone, and on-site. They will identify, diagnose, and resolve problems with desktop hardware, tablets, applications, and networking, as well as POS systems, credit card terminals, kitchen hardware, streaming radio and speakers, DVR systems, cameras, microphones, digital menu boards, and any new technology that may be rolled out. The technician will also coordinate the timely repair of equipment covered by third-party support vendors and produce well-written plans, procedures, documentation, and communication to Above Store Leaders. The position requires maintaining a complete and accurate software/hardware inventory, managing daily PCI-DSS compliance focused tasks such as account terminations and log analysis, and creating, updating, reviewing, and resolving Help Desk tickets. Additional tasks and projects may be assigned by supervisors, and the list of responsibilities is not all-inclusive. The ideal candidate will be self-motivated, capable of working unsupervised, and possess excellent communication and customer service skills. They must also be able to adapt quickly to changes in technology and learn new systems and equipment.