Unclassified - San Diego, CA
posted 5 months ago
DRG is seeking an IT Field Technician to join our growing team! The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. This role involves providing maintenance and support for all hardware and software problems. The IT Technician will install, maintain, repair, and troubleshoot equipment and software necessary for business operations. The starting wage for this position is $25-35 per hour based on qualifications and experience, plus overtime pay. As part of the DRG family, you will be part of a company that prides itself on being a large organization with a small company feel. We have grown from a 30-unit Taco Bell business in 2012 to a 300+ unit, multi-brand operation, currently operating Taco Bell and Arby's restaurants across several states. Our CORE Values emphasize integrity, authenticity, innovation, positivity, and teamwork. In this role, you will provide end-user support both remotely, over the phone, and on-site. You will identify, diagnose, and resolve problems with desktop hardware, tablets, applications, networking, POS systems, credit card terminals, kitchen hardware, and various other technologies. You will also coordinate the timely repair of equipment covered by third-party support vendors and maintain complete and accurate software/hardware inventory. Additionally, you will manage daily PCI-DSS compliance tasks, create and resolve Help Desk tickets, and produce well-written documentation for Above Store Leaders. This position requires a self-motivated individual capable of working unsupervised and adapting quickly to changes in technology.