IT Functional Analyst II, Supply Chain Management

$63,815 - $95,723/Yr

University of Rochester - Rochester, NY

Full-time - Entry Level

Rochester, NY

Educational Services

About the position

The IT Functional Analyst II for Supply Chain Management at the University of Rochester plays a crucial role in supporting various functions within the organization. This position involves working closely with peers to develop requirements and design documentation based on user input. The analyst is responsible for designing workflows and business processes, completing application configurations and development, and creating testing strategies. Additionally, the role includes administration, maintenance, and security compliance analysis of university business systems. The analyst participates in planning and implementing new systems or functions, ensuring that quality application maintenance and upgrades are delivered. Typically, this position operates independently but may collaborate with other analysts as needed. In this role, the analyst will work with user communities and support team members to understand and document business requirements. They will create functional or solution documentation and translate requirements into configurable software components to address complex business problems. The analyst will complete assigned application configuration or development deliverables and may lead teams in testing these deliverables. They will also participate in user community events to promote project goals and conduct training sessions. The analyst will provide business analysis and support services for both non-production and production environments, including requirements analysis, configuration, testing, and implementation. The position requires the analyst to respond to end-user support requests, troubleshoot issues, and serve as an escalation point for problem resolution. On-call support after hours may be required based on application support needs. The analyst will collaborate with various technical and functional personnel to fulfill support requests, validate system fixes, and implement new modules and features. Maintaining technical data integrity through query execution and data analysis is also a key responsibility. The analyst will participate in team retrospective events with a focus on continuous improvement, identifying opportunities for system enhancements and productivity improvements. They will share knowledge, provide cross-training, and actively participate in team meetings, as well as lead the estimation and planning of future work plans and the development of Business Continuity Plans/Procedures. Overall, the IT Functional Analyst II is expected to maintain a deep understanding of their functional area, university policies, and industry standards while participating in external communities of practice to gain and share knowledge.

Responsibilities

• Develop requirements and design documentation based on user input.
• Design workflows and business processes, complete application configuration/development, and create testing strategies.
• Participate in planning and implementation of new systems or functions, ensuring quality application maintenance and upgrades.
• Work with user communities to understand and document business requirements and create functional documentation.
• Translate requirements into configurable software components to solve complex business problems.
• Complete assigned application configuration or development deliverables and lead teams in testing.
• Participate in user community events to promote project goals and conduct training.
• Provide business analysis and support services for non-production and production environments.
• Respond to end-user support requests, troubleshoot issues, and serve as an escalation point.
• Provide on-call support after hours as defined by application support requirements.
• Collaborate with technical and functional personnel to fulfill support requests and validate system fixes.
• Maintain technical data integrity by creating and executing queries and analyzing data.
• Participate in team retrospective events with a continuous improvement mindset.
• Identify and recommend improvement opportunities and best practices.
• Share knowledge and provide cross-training to team members.
• Participate in the estimation and planning of future work plans and development of Business Continuity Plans/Procedures.
• Coordinate communications to the user community regarding business processes and supporting documentation.

Requirements

• Associate's Degree in a related discipline required; Bachelor's degree preferred.
• 1 year of relevant experience required; equivalent combination of education and experience accepted.
• Experience in higher education, medical, technical, or healthcare setting preferred.
• Strong attention to detail and critical thinking skills required.
• Strong communication, organizational, and follow-up skills required.
• Skilled in using Microsoft Office and collaboration tools required.
• Experience with project management methodologies, including Agile, required.
• Ability to provide after-hours on-call support required.
• Familiarity with Meaningful Use (ARRA), HIPAA, JCAHO, and other regulations preferred.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with project management methodologies beyond Agile.

Benefits

• Competitive salary range of $63,815 - $95,723 annually.
• Opportunities for professional development and training.
• Supportive work environment that values diversity and inclusion.
• Access to university resources and facilities.