University of Rochester - Rochester, NY
posted 6 months ago
The IT Functional Analyst II - Workday Student position at the University of Rochester is a full-time role focused on supporting the university's Workday-based Student Information System, particularly in the area of Student Finance. This position requires close collaboration with the Registrar and Bursar's Offices to ensure the accuracy of student charges, compliance with regulations, and enhancement of the student user experience. The analyst will be responsible for developing requirements and design documentation based on user input, creating use cases, and designing workflows and business processes. Additionally, the role involves application configuration and development, as well as creating testing strategies to ensure quality application maintenance and upgrades are delivered effectively. In this role, the analyst will work with user communities to document business requirements and translate them into configurable software components. They may lead teams in completing application configuration or development deliverables and participate in user community events to promote project goals and conduct training. The analyst will also provide business analysis and support services for both non-production and production environments, addressing end-user requests for support, troubleshooting issues, and serving as an escalation point for complex problems. The position requires a proactive approach to identifying improvement opportunities and best practices, as well as sharing knowledge and providing cross-training to peers. The analyst will maintain a deep understanding of the assigned functional area, university policies, and relevant regulations, and will participate in external communities of practice to enhance their functional knowledge. Other duties may be assigned as needed, making this a dynamic and engaging role within the university's IT department.