IT Governance Manager (Remote)

$102,000 - $145,000/Yr

First Citizens Bank And Trust Company

Full-time - Mid Level

Remote

11-50 employees

Credit Intermediation and Related Activities

About the position

The IT Governance Manager is responsible for providing governance and oversight to the IT Asset Management (ITAM) Program at First Citizens Bank. This remote role involves ensuring that the program's policies, standards, procedures, and controls are effectively managed and aligned with regulatory requirements and risk management strategies. The manager will analyze complex aspects of the ITAM program, evaluate its effectiveness, and identify opportunities for improvement while collaborating with various stakeholders and serving as a subject matter expert in ITAM governance.

Responsibilities

• Provides governance and oversight to aligned ITAM domain's processes.
• Ensures published policy, standards, procedures, controls, and operating metrics are current and aligned to regulatory requirements.
• Identifies and helps implement necessary updates to published documents.
• Establishes practices to perform sample testing of domain controls and partners with domains to resolve improvement opportunities.
• Sources, compiles, and interprets data, performing advanced data analysis and effectively communicating results.
• Produces reports based on data analysis, industry trends, and process capabilities, conveying patterns and areas of improvement.
• Prepares documentation and leads presentations for domains, technology partners, and technology leadership.
• Leads by example, mentoring and educating ITAM team members and technology partners.

Requirements

• Bachelor's Degree and 6 years of experience in Analytics, Modeling, or Reporting OR High School Diploma or GED and 10 years of experience in Analytics, Modeling, or Reporting.
• 10 years' experience in ITAM with proven knowledge of IT Asset Management, including working experience with ServiceNow Hardware Asset Management, Software Asset Management, and/or Configuration Management modules.
• Familiarity with FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT.
• Experience with defining, drafting, and implementing ITAM policies, standards, controls, and metrics, including control testing.
• Excellent verbal and written communication skills, with the ability to collaborate with cross-functional teams.
• Strong analytical skills with attention to detail and the ability to identify and interpret data trends.
• Experience working in an agile environment, with familiarity with Jira being a plus.
• Proven organizational and time-management skills, including the ability to prioritize multiple tasks.

Nice-to-haves

• Financial institution experience is a plus.
• Experience with Archer is a plus.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours).
• Customized offerings designed to support families.
• Variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.