Captrust - Raleigh, NC
posted 4 months ago
CAPTRUST is seeking an IT Hardware & Integration Senior Technician who will provide support for the technology needs of over 1600 employees. This position is crucial in ensuring that CAPTRUST colleagues' technological needs are met through well-constructed, communicated, and properly operating solutions. The technician will manage ticket queues resulting from incoming requests related to IT issues and will provide troubleshooting efforts across the enterprise to ensure a stable and optimized environment. This is a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m. in our Raleigh, North Carolina office location. The role involves administering and supporting configurations and records of everything end users face, as well as data reporting and cleanup. The endpoints include desktops or laptops, mobile devices, copiers, AV gear, and any peripherals for the headquarters office in Raleigh and remote locations. The technician will provide technical support and manage cloud-based applications and services, assist in the planning and rollout of all technology regarding acquisition migrations for new offices, and respond to, identify, research, and resolve telephone calls, emails, and requests for technical support. Additionally, the technician will assist with managing IT inventory, which includes procurement, shipping and receiving, baseline configuration, physical placement, collection, and preparation for disposal of assets. Troubleshooting and resolving issues with laptop equipment, conducting moves, adds, and changes (MACs) when requested by end users, and providing support for communication and audio/visual systems in conference rooms are also key responsibilities. The technician will work on special projects delegated by the IT Director, Manager, and Team Leaders, and must be able to work in a fast-paced, 24x7 environment, including after-hours support.