IT Hardware Asset Management Specialist

First Citizens Bank - Raleigh, NC

Full-time

Raleigh, NC

Credit Intermediation and Related Activities

About the position

The IT Hardware Asset Management Specialist is responsible for managing and maintaining the lifecycle of IT assets within the organization. This role involves ensuring the accuracy and security of asset records, coordinating asset disposal, forecasting hardware needs, and managing stockroom operations. The specialist will work closely with various departments to ensure compliance with operational standards and support the Depot Asset Control team in achieving its objectives.

Responsibilities

• Maintain accurate records of IT assets and conduct investigations when discrepancies arise.
• Coordinate and execute the proper disposal of IT assets, adhering to organizational and regulatory requirements.
• Analyze current stock and forecast future hardware needs. Place orders for new equipment and manage procurement timelines.
• Oversee the organization of the IT stockroom, perform regular audits, and enforce inventory control measures.
• Coordinate the retrieval of IT assets when replacement equipment is issued or from departing employees/contractors, and ensure proper tracking.
• Manage and catalog IT assets that are under Legal Hold, ensuring compliance with organizational standards.
• Organize and maintain accurate data related to all IT assets in a centralized system for easy access and reporting.
• Assist in creating and updating procedural documentation for asset management.
• Collaborate with the Hardware Asset Management Compliance teams to ensure adherence to organizational policies.
• Provide support to the Depot Asset Delivery and Site Support teams with respect to IT hardware-related inquiries and issues.

Requirements

• Bachelor's Degree and 4 years of experience in hardware asset management, Analytics or Reporting OR High School Diploma or GED and 8 years of experience in hardware asset management, Analytics or Reporting.
• Experience in using ServiceNow to track and manage IT assets and tickets.
• Proficiency in Microsoft Office Suite (Excel) for data analysis, reporting, and inventory management.
• Basic knowledge of Active Directory for managing and tracking associate employment.
• Strong ability to maintain data accuracy, ensuring asset records are always up to date and free from errors.
• Prior experience managing large sets of data with a focus on precision and timeliness.
• Ability to document procedures clearly for team use and compliance purposes.
• Strong written and verbal communication to effectively collaborate across departments and with external vendors.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Nice-to-haves

• Experience with IT asset lifecycle management.
• Understanding of IT security protocols and regulations related to hardware disposal and recovery.
• Knowledge of legal hold processes and IT compliance standards.

Benefits

• Comprehensive benefits program designed to support associates and their families.