IT Hardware Break Fix Engineer (Linux, High-Performance Computing/HPC, Compute, Storage, Network)

$80,000 - $100,000/Yr

Jobot - Los Alamos, NM

Full-time - Mid Level

Los Alamos, NM

Administrative and Support Services

About the position

The IT Hardware Break Fix Engineer will be responsible for maintaining, troubleshooting, and improving high-performance computing (HPC) systems within a data center environment. This role focuses on ensuring optimal performance and minimal downtime of hardware systems, including compute, storage, and network devices. The engineer will work with cutting-edge technology and contribute to the company's commitment to excellence and innovation.

Responsibilities

• Perform troubleshooting, repair, and maintenance of hardware systems in a data center environment, including compute, storage, and network devices.
• Ensure the optimal operation of Linux-based high-performance computing (HPC) systems.
• Conduct regular system checks to identify potential hardware issues before they become critical.
• Work closely with other IT teams to coordinate hardware installations, upgrades, and migrations.
• Maintain accurate and up-to-date documentation of all hardware systems, including system configurations, maintenance activities, and incident reports.
• Provide technical support and guidance to other team members and stakeholders on hardware-related issues.
• Stay current with the latest hardware technologies and industry trends, and make recommendations for system improvements and upgrades.
• Implement and adhere to best practices for hardware maintenance and management to ensure system reliability and security.
• Participate in on-call rotation for after-hours and weekend support as needed.

Requirements

• Active Department of Energy (DoE) Q Clearance or have held one in the past 3 years.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in IT hardware support, particularly in a data center environment.
• Strong knowledge of Linux operating systems and high-performance computing (HPC) systems.
• Proven experience in hardware break-fix, including troubleshooting, repair, and maintenance of compute, storage, and network devices.
• Excellent technical skills, including a strong understanding of system architectures and hardware components.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex hardware issues.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Current industry certifications (such as CompTIA A+, Network+, or Linux+) are a plus.

Nice-to-haves

• Current industry certifications (such as CompTIA A+, Network+, or Linux+) are a plus.

Benefits

• Topnotch employee benefits
• Work-life balance
• Opportunities for personal and professional growth and development