IT Hardware Support Engineer (TS/SCI Full Scope Polygraph, Servers)

$110,000 - $125,000/Yr

Jobot - Annapolis Junction, MD

Full-time - Mid Level

Annapolis Junction, MD

Administrative and Support Services

About the position

The IT Hardware Support Engineer is responsible for providing first-class technical support for hardware and software issues, diagnosing and resolving complex technical problems, and maintaining server performance and security. This role requires a current TS/SCI security clearance with a full-scope polygraph and involves collaboration with other IT professionals to implement solutions and improvements in a dynamic environment.

Responsibilities

• Providing first-class technical support for hardware and software issues across the organization.
• Diagnosing, troubleshooting, and resolving complex technical issues promptly and efficiently.
• Performing hardware repairs and upgrades as necessary to ensure optimal system performance.
• Administering, maintaining, and monitoring servers to ensure their security, reliability, and performance.
• Serving as an escalation point for technical issues that cannot be resolved by first-level support.
• Collaborating with other IT professionals to develop and implement IT solutions and improvements.
• Maintaining the highest level of security and confidentiality in all aspects of work, in compliance with company and government standards.
• Keeping up-to-date with the latest technologies and industry trends and applying this knowledge in your role.

Requirements

• Current U.S. government Top Secret/SCI security clearance with full scope polygraph.
• Minimum of 3 years of experience in a similar IT support role, focusing on network hardware support, hardware repair, and server administration.
• Proficiency in escalation support and providing high-level technical support.
• CompTIA Security+ certification.
• Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Strong understanding of IT security principles and practices.
• Ability to work well in a team and independently, managing multiple tasks and priorities effectively.

Benefits

• Topnotch employee benefits
• Work-life balance
• Opportunities for personal and professional growth and development