IT Help Desk Analyst

About the position

The IT Help Desk Analyst role at Strategic Staffing Solutions involves providing first-level contact and incident resolution for users experiencing various IT issues. This position is essential for maintaining effective communication and support within the organization, ensuring that all incidents are logged accurately and resolved in a timely manner. The role requires strong troubleshooting skills and a commitment to meeting performance goals in a fast-paced environment.

Responsibilities

• Provide first-level contact and incident resolution for all users with IT issues.
• Utilize advanced troubleshooting skills to resolve incidents.
• Review knowledgebase articles to ensure accuracy of content.
• Log incidents and resolutions accurately and in a timely manner.
• Meet or exceed performance goals set by the service desk.
• Escalate problems as appropriate following service desk procedures.

Requirements

• Technical phone support experience.
• Proficiency in software troubleshooting.
• Strong computer management skills.
• Knowledge of Microsoft Office suite.
• Previous experience in IT help desk support.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance