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IT Help Desk Associate

$40,000 - $50,000/Yr

Etain Health - Armonk, NY

posted 2 months ago

Full-time - Mid Level
Armonk, NY
Health and Personal Care Retailers

About the position

The IT Help Desk Associate at Etain Health is responsible for providing technical support to users regarding computer systems, hardware, and software. This role involves troubleshooting issues, running diagnostic programs, and implementing solutions to ensure smooth operations within the organization. The position requires both independent work and collaboration with various teams, contributing to a positive customer-centered work experience.

Responsibilities

  • Provide technical support for computer systems, hardware, and software.
  • Respond to user queries and run diagnostic programs to isolate problems.
  • Install, configure, and troubleshoot PCs, laptops, tablets, and printers.
  • Perform basic network administration and provide end-user support and training.
  • Conduct virus and malware removal and troubleshoot email issues with Outlook.
  • Keep all systems updated with the latest patches and security updates.
  • Document IT processes and configurations.
  • Train new users on system usage and best practices.

Requirements

  • Bachelor's degree in Computer Science, MIS, or equivalent experience.
  • Minimum of 2 years of help desk experience.
  • Proficiency in Microsoft Office 2007 and later.
  • Experience with Microsoft Windows 7 installation, configuration, and troubleshooting.
  • Knowledge of Microsoft Windows Server and Active Directory administration.
  • Ability to troubleshoot PC configurations and connectivity issues.
  • Excellent communication, analytical, and problem-solving skills.
  • Strong teamwork and customer service skills.

Nice-to-haves

  • Experience with server hardware and network configurations.
  • Familiarity with virus and malware removal tools.
  • Knowledge of the cannabis industry and its regulations.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
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