IT Help Desk Specialist/Customer Support Technician

$52,000 - $52,000/Yr

Vision Information Technology Consultants - Oceanside, CA

Full-time - Entry Level

Oceanside, CA

Professional, Scientific, and Technical Services

About the position

The IT Help Desk Specialist/Customer Support Technician at Vision Information Technology Consultants LLC is responsible for providing comprehensive IT support and troubleshooting for users. This role involves managing help desk tickets, resolving technical issues, and ensuring smooth daily operations of IT systems. The specialist will work closely with system administrators and other IT technicians to maintain and support the organization's IT infrastructure, emphasizing a people-first approach and servant leadership.

Responsibilities

• Professionally answer calls and act as the first responder for IT-specific troubleshooting.
• Receive and manage trouble tickets and emails, resolving or assigning them to appropriate technicians.
• Inform system administrators of wide network failures and keep stakeholders updated.
• Resolve computer-related problems for users or escalate to higher-level support as needed.
• Create, move, disable accounts, and maintain records for user accounts.
• Assist in properly disposing and documenting all government IT assets.
• Resolve user desktop and application issues via phone or MS Teams.
• Install and configure commercial and government off-the-shelf software.
• Assist in quarterly and annual inventory of computers and peripheral equipment.
• Configure PCs for end users and assist in deploying and installing PCs, monitors, and printers.
• Log all assistance requests and direct contact with end-users into the IT trouble ticketing system.
• Initiate and close out all service tickets, keeping stakeholders informed.
• Respond, investigate, and resolve users' IT operational problems, including hardware/software issues and system administration.
• Implement configurations based on customer standards and document accordingly.
• Assist with building equipment moves and disconnecting/reconnecting computer/system cabling.

Requirements

• Active, Secret Security Clearance.
• Minimum of 2 years of experience supporting an automation effort in a helpdesk and troubleshooting capacity.
• Knowledge and hands-on experience with Microsoft Windows 10/11 and Microsoft Office.
• 1 year of experience providing IT and/or user training.
• Strong troubleshooting skills for desktop/laptop configurations, TCP/IP, network connectivity, and Windows desktop operating systems.
• Excellent communication skills and a good work ethic.
• Demonstrated ability to professionally define and resolve computer/printer malfunctions via telephone, email, and MS Teams collaboration tools.
• Hands-on desktop and/or Help Desk support experience.

Nice-to-haves

• Possess current IT certifications such as CompTIA A+, SEC+, or Microsoft Certification(s) or willingness to work and obtain them with corporate assistance.

Benefits

• Competitive hourly wage of $25 per hour.
• Opportunities for professional development and training.