NavitsPartners - Irvine, CA
posted 3 months ago
The Support Desk Technician position at HEDESANlSTRE in Irvine, CA, is a critical role within the IT department, focusing on providing exceptional support to users experiencing technical issues. The technician will be responsible for managing user support requests that come in through various channels, including phone and email. This role requires a professional demeanor and the ability to communicate effectively with users to gather essential information about their issues. The technician will need to document all interactions and resolutions meticulously, ensuring that there is a clear record of the support process. In addition to managing support requests, the technician will prioritize and coordinate tasks, ensuring that urgent issues are escalated appropriately. The role also involves accessing and utilizing online resources to find software and driver updates, which is essential for maintaining the functionality of user systems. The technician will be expected to have a solid understanding of Dell and VMware products, as these are integral to the support provided. The ideal candidate will possess incident response experience and a strong background in security, as these skills are crucial for addressing and resolving user issues effectively. The position may require travel on short notice, so flexibility and a willingness to adapt to changing circumstances are important traits for success in this role.