NavitsPartners - Cincinnati, OH
posted 3 months ago
As a Support Desk Technician at NavitsPartners, you will play a crucial role in providing IT help desk support to our users. Your primary responsibility will be to manage user support requests that come in through phone and email, ensuring that each interaction is handled with professionalism and efficiency. You will be tasked with collecting and documenting essential information regarding user issues, which is vital for effective troubleshooting and resolution. In this role, you will prioritize and coordinate support tasks, ensuring that urgent issues are escalated appropriately. Documentation is key, and you will be expected to maintain detailed records of the support process and the resolutions provided. Additionally, you will have access to various online resources to assist with software and driver updates, which will enhance your ability to resolve user issues promptly. The ideal candidate will have a strong proficiency with Dell and VMware products, as well as experience in incident response and security. A willingness to travel on short notice may also be required, depending on the needs of the business. This position is an excellent opportunity for individuals looking to start their career in IT support and gain valuable experience in a dynamic environment.