IT Help Desk Support - Level II (MSP)

K2 Staffing - Miami, FL

Full-time

Miami, FL

About the position

The Help Desk Support Level II Technician role at a leading IT Solutions Company in West Miami, FL, focuses on providing technical support and solutions to meet client business needs. The position requires a blend of technical expertise and strong communication skills to effectively engage with clients and manage their technology-related issues.

Responsibilities

• Work with sales to provide pre- and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing technical account management.
• Deploy and manage Windows Servers and Active Directory.
• Design Local Area Networks and implement network security measures.
• Optimize and maintain network software and hardware.
• Build and deploy file servers and cloud computing solutions.
• Configure and deploy VOIP solutions.
• Perform network infrastructure troubleshooting.
• Manage Microsoft Exchange Server and telephone solutions.
• Monitor alert systems and take appropriate action as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• Facilitate new user onboarding.

Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• 2-3 years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills, comfortable working with clients at a business level.
• Strong organizational and time-management skills.
• Experience writing proposals for and implementation of technical solutions to fulfill business needs.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• Strong understanding of technology and business productivity systems.
• Ability to problem solve at a high level, with extraordinary customer service skills.

Nice-to-haves

• Experience with RMM (remote monitoring and management) tools.
• Sales training experience is a plus.
• CompTIA Net+ and/or CompTIA Security+ certifications.
• MCSA or MCSE certifications.
• CCNA or CCIE-Cisco certifications.

Benefits

• Challenging work
• Career opportunities
• Pleasant work environment
• Ongoing training