Green Dot Public Schools - Los Angeles, CA
posted 4 months ago
The IT Help Desk Support Specialist plays a crucial role in ensuring that the technology environment at Green Dot Public Schools California operates smoothly and efficiently. This position serves as the primary point of contact for end users seeking support and maintenance for their technology needs. The specialist will be responsible for addressing a variety of technical challenges that arise within the organization, utilizing the NerdFone help desk system, which caters to hundreds of users each week. The goal is to resolve issues promptly, minimizing downtime and enhancing user satisfaction. In this role, the IT Help Desk Support Specialist will engage in desktop administration tasks, which include technology deployment, inventory management, and providing direct support to users. The specialist will work closely with the Central Office team, ensuring that all technology-related inquiries are handled effectively. The position requires a strong commitment to customer service, as the specialist will interact with a diverse group of users, including teachers, administrators, and staff members. The ideal candidate will possess a blend of technical skills and a passion for education, contributing to the overall mission of Green Dot Public Schools to improve student outcomes. The work schedule for this position is Monday through Friday, from 7:30 AM to 4:30 PM, providing a structured work environment that allows for a balanced work-life dynamic. As part of the Green Dot IT team, the specialist will report directly to the IT Manager, collaborating with other IT professionals to enhance the technological capabilities of the organization and support its educational mission.