IT Help Desk Support Specialist

$55,700 - $58,700/Yr

Glovis EV Logistics America - Ellabell, GA

Full-time - Entry Level

Ellabell, GA

About the position

The IT Help Desk Support Specialist is responsible for providing comprehensive technical support to end-users, diagnosing and resolving software, hardware, and network-related issues throughout the organization. This role involves first-level support via various communication channels, maintaining computer systems, and collaborating with IT team members to enhance the overall IT infrastructure.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely and effective resolution of technical issues.
• Diagnose and troubleshoot software, hardware, and network problems, identify root causes, implement appropriate solutions, and replace defective components as needed.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including user provisioning, password resets, and access permissions.
• Perform regular hardware and software maintenance tasks, including system updates, patches, and backups.
• Maintain an up-to-date knowledge base and technical documentation to facilitate quick issue resolution and improve self-service support options for end-users.
• Collaborate with other IT team members to identify opportunities for process improvement and provide input on enhancing the overall IT infrastructure.
• Stay informed about the latest technology trends, software updates, and security threats to ensure effective support and proactive problem prevention.
• Monitor and ensure the proper functioning of assigned applications to meet business requirements.
• Contribute to assigned projects that align with the company's objectives.
• Fulfill other assigned duties as required.

Requirements

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) (Preferred)
• Proven experience in a technical support role, preferably in an IT help desk environment.
• Strong knowledge of common software applications, operating systems (Windows), hardware components and general desktop support issues.
• Familiarity with network protocols, troubleshooting network connectivity issues, and TCP/IP fundamentals.
• Proficiency in diagnosing and resolving software and hardware-related problems.
• Ability to communicate technical concepts to non-technical users effectively.
• Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a team when required.
• Ability to lift up to 50 pounds when necessary.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance