IT Help Desk Support Specialist

$55,700 - $58,700/Yr

Glovis EV Logistics America - Ellabell, GA

Full-time - Entry Level

Ellabell, GA

About the position

The IT Help Desk Support Specialist is responsible for providing comprehensive technical support to end-users, addressing software, hardware, and network-related issues throughout the organization. This role involves diagnosing problems, implementing solutions, and maintaining computer systems and applications to ensure optimal performance. The specialist will also assist with user account management and contribute to process improvements within the IT department.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely and effective resolution of technical issues.
• Diagnose and troubleshoot software, hardware, and network problems, identify root causes, implement appropriate solutions, and replace defective components as needed.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including user provisioning, password resets, and access permissions.
• Perform regular hardware and software maintenance tasks, including system updates, patches, and backups.
• Maintain an up-to-date knowledge base and technical documentation to facilitate quick issue resolution and improve self-service support options for end-users.
• Collaborate with other IT team members to identify opportunities for process improvement and provide input on enhancing the overall IT infrastructure.
• Stay informed about the latest technology trends, software updates, and security threats to ensure effective support and proactive problem prevention.
• Monitor and ensure the proper functioning of assigned applications to meet business requirements.
• Contribute to assigned projects that align with the company's objectives.
• Fulfill other assigned duties as required.

Requirements

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) (Preferred)
• Proven experience in a technical support role, preferably in an IT help desk environment.
• Strong knowledge of common software applications, operating systems (Windows), hardware components and general desktop support issues.
• Familiarity with network protocols, troubleshooting network connectivity issues, and TCP/IP fundamentals.
• Proficiency in diagnosing and resolving software and hardware-related problems.
• Ability to communicate technical concepts to non-technical users effectively.
• Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a team when required.
• Ability to lift up to 50 pounds when necessary.

Nice-to-haves

• Experience with additional operating systems beyond Windows.
• Knowledge of advanced networking concepts and security protocols.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance