IT Help Desk Support Technician

Trubridge - Remote, OR

Full-time - Entry Level

Remote, OR

Professional, Scientific, and Technical Services

About the position

TruBridge is seeking an Entry Level Desktop/Server Technician to provide front-line technical support for applications and products in the rural healthcare market, specifically for hospitals, clinics, and long-term care facilities. The role involves troubleshooting, analyzing customer needs, and collaborating with various technical teams to restore services and identify problems. The technician will serve as a direct link between the company and its customers, ensuring effective communication and problem resolution.

Responsibilities

• Provide client software, server components, peripheral software and hardware support for Trubridge EHR PACS.
• Install and troubleshoot proprietary software.
• Assist with network setup, security, and communications.
• Support image acquisitions, storage, conversion, and printing.
• Provide Windows server support and assist with data migrations.
• Support both Linux and Windows server environments, networking, file systems, and backups.
• Assist in troubleshooting escalated tickets and work with development on a resolution.
• Create a collaborative environment with other team members to ensure the team's overall effectiveness.
• Identify and communicate potential risks and roadblocks.
• Show ability to meet team commitments.
• Use support tools on a day-to-day basis.

Requirements

• Bachelor's Degree in a Technical field of study or equivalent work experience.
• Educational or practical work in Linux or Windows Servers, Networking, Desktop Support, etc.
• Ability to be flexible and work analytically in a problem-solving collaborative environment.
• Excellent communication and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Detail-oriented and able to follow through on issues to resolution.
• Ability to act both independently and as a team member.
• Ability to convey technical processes and terminology into easy-to-understand language.
• Willingness to learn and accept mentoring.
• Ability to carry ~50lbs or less.

Nice-to-haves

• Knowledge of the HL7 / DICOM standards in theory and practice.
• Basic knowledge of current server operating systems (Windows and Linux), virtual environments, and networks.
• Working knowledge of VPN (virtual private network) and NAT (network address translation) technologies.
• Basic knowledge of database structures and can create database queries (e.g. SQL).
• Understanding PACS integration processes with Hospital Information Systems (HIS) and Radiological Information Systems (RIS).
• Knowledge of modalities and PACS workstations.

Benefits

• Work remotely with a work/life balance approach.
• Robust benefits offering, including 401(k).
• Generous time off allotments.
• 10 paid holidays annually.
• Employer-paid short term disability and life insurance.
• Paid Parental Leave.