Managed It Services - Plymouth, MA
posted 3 months ago
Local Information Technology Company is seeking a Help Desk Support Technician to join our Help Desk Team. This position is essential for providing technical support to our clients and ensuring that their IT systems are functioning optimally. The ideal candidate will have previous technical support experience and will be an independent worker capable of making appropriate decisions on the spot. The role requires a proactive approach to troubleshooting and resolving issues efficiently, as well as the ability to communicate effectively with clients and team members. As a Help Desk Support Technician, you will be responsible for answering incoming phone calls to the support line, responding to support emails, and logging tickets in our ticketing system. You will troubleshoot and resolve tickets in a timely manner, addressing issues related to printers, scanners, fax machines, and Windows-based applications. Additionally, you will perform regular maintenance tasks on client systems, monitor the health of servers and workstations, assist in hardware and software roll-outs, and document your work meticulously. To succeed in this role, a working knowledge of services, protocols, and hardware such as Active Directory, Windows Server, Desktop Imaging/Deployment, and printer setup/deployment is recommended. While this is an entry-level position, at least one year of experience in technical support is preferred. The key skills required include problem-solving abilities, the capacity to troubleshoot under pressure while remaining calm and professional, and a blend of technical knowledge and interpersonal skills. Reliable transportation is a must, as this is a full-time position that offers the opportunity to gain hands-on experience with high-level voice, data, and video networking for the right candidate.