IT HELP DESK SUPPORT TECHNICIAN

Unclassified - Northbrook, IL

Full-time - Entry Level

Northbrook, IL

About the position

As an IT Help Desk Technician at F.E. Moran Group of Companies, you will play a crucial role in providing technical support to our employees. Your primary responsibility will be to diagnose and resolve a variety of technical issues related to applications, hardware, and network connectivity. You will be expected to utilize your IT skills to assist others in solving their technical problems, ensuring that all tasks are completed accurately and thoroughly. This position offers an exciting opportunity for growth and development as the company continues to expand, and you will have the chance to enhance your skillset in all aspects of IT. In this role, you will be responsible for interacting positively with employees across the company, utilizing various communication tools such as Microsoft Teams, email, and IT ticketing systems to address and resolve technical issues. You will also be tasked with documenting and reporting on the issues you encounter, ensuring that all information is entered accurately into the IT ticketing system. Additionally, you will be involved in the physical setup of user workstations and IT equipment, including the installation, configuration, and maintenance of end-user hardware, software, and peripherals. The work environment at F.E. Moran Group of Companies is professional, challenging, and rewarding. You will be part of a knowledgeable and high-achieving team of professionals, and there will be ample opportunities for you to enhance your knowledge and skills, furthering your career in the IT field.

Responsibilities

• Utilize knowledge and skills to diagnose and resolve issues with a variety of applications, specialty software, hardware components, printing, and network connectivity.
• Interact positively with employees throughout the company in person, online, and over the phone using Microsoft Teams, email, and IT ticketing systems to communicate and resolve technical issues.
• Enter detailed and accurate documentation in the IT ticketing system while addressing technical issues.
• Physically set up user workstations and additional IT equipment; install, configure, and maintain end-user hardware, software, and peripherals.

Requirements

• Bachelor's degree or equivalent IT support experience required.
• Previous Help Desk and desktop support experience required, preferably in a business environment.
• Previous experience working with Windows Desktop Support, Active Directory, and remote support tools.
• Demonstrate a basic understanding of networking and server environments.
• Ability to prioritize and follow up to manage multiple projects and deadlines.
• Demonstrated ability to think critically, analyze, and problem solve to drive results.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching