IT Help Desk Support Tier 1

$48,000 - $48,000/Yr

Star Pipe Products - Houston, TX

Full-time - Entry Level

Houston, TX

Primary Metal Manufacturing

About the position

The IT Help Desk Support Tier 1 role at Star Pipe Products is focused on providing exceptional IT customer service to end-users. The position involves receiving and accurately recording IT support requests, troubleshooting issues, and maintaining Microsoft Windows-based operating systems. The role requires effective communication with users and collaboration with team members to ensure timely resolution of support tickets.

Responsibilities

• Organizes IT support requests and works to resolve issues and answer questions for the end-user.
• Monitors and reports on the health of the IT environment and escalates issues as appropriate.
• Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.
• Assists users with printers, tablets, mobile phones, and other peripherals.
• Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.
• Maintains and helps develop the IT customer service process.
• Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.
• Performs after-hours maintenance as needed.

Requirements

• Associate's degree in a technical field
• Familiarity with Microsoft Windows and Office
• Excellent people skills
• Strong organizational and problem-solving skills

Nice-to-haves

• Bachelor's degree
• Experience managing/maintaining desktops, servers, storage systems, server software, and network devices
• Industry certifications
• Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows
• Knowledge of basic network routing and switching including VLANs
• Knowledge of network-related technologies such as DHCP and DNS
• Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance