American Business Solutions - Columbus, OH
posted 5 months ago
The IT Help Desk Support position at American Business Solutions Inc. is a critical role that involves providing technical assistance and support to users in a fast-paced environment. This position is specifically for the night shift, operating from Sunday night through Thursday morning, with hours from 11 PM to 7 AM. The role requires a comprehensive understanding of various IT systems and technologies, as well as strong communication skills to effectively assist users with their technical issues. The ideal candidate will have a solid background in customer support, IT security principles, and telecommunications, along with the ability to troubleshoot and resolve issues efficiently. In this role, you will be responsible for managing help desk software, including Service Now and Remedy, and ensuring high-level documentation and attention to detail in ticketing solutions. You will also need to stay updated on current technologies and be able to transport items up to 50 lbs as part of your duties. The position requires a proactive approach to problem-solving and the ability to work independently while also collaborating with team members when necessary. Overall, this position is essential for maintaining the operational efficiency of IT services within the organization, ensuring that all users receive timely and effective support for their technical needs.