IT Help Desk Support

Gabe's - Morgantown, WV

Full-time - Entry Level

Morgantown, WV

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The IT Helpdesk Specialist position at Gabe's is a full-time role that involves providing technical support and assistance to employees. The specialist will be responsible for troubleshooting hardware and software issues, maintaining IT equipment, and ensuring that all systems are running smoothly. This role requires strong communication skills and the ability to work in a fast-paced environment.

Responsibilities

• Provide technical support to employees via phone, email, and in-person.
• Troubleshoot hardware and software issues.
• Maintain and repair IT equipment.
• Assist with the setup and configuration of new devices.
• Document and track support requests in the ticketing system.

Requirements

• Proven experience in IT support or helpdesk role.
• Strong knowledge of computer hardware and software.
• Excellent problem-solving skills.
• Ability to communicate technical information to non-technical users.
• Familiarity with ticketing systems and remote support tools.

Nice-to-haves

• CompTIA A+ certification.
• Experience with network troubleshooting.
• Knowledge of Windows and Mac operating systems.

Benefits

• Flexible Schedules
• Employee Discount and Assistance Program
• Wide Range of Employee Benefit Programs
• Fun, Casual Work Environment