IT Help Desk Support

$54,080 - $58,240/Yr

Flag Solutions - Fullerton, CA

Full-time - Entry Level

Fullerton, CA

About the position

The IT Helpdesk Support role at FLAG Solutions is a critical position responsible for delivering technical assistance and support to end-users, ensuring the smooth operation of the company's IT infrastructure. This position involves troubleshooting technical issues, resolving network and software problems, and providing guidance on various hardware and software applications. The ideal candidate will be customer-service oriented with strong problem-solving skills and a passion for technology.

Responsibilities

• Provide technical support for hardware, software, and network-related issues, responding promptly to user requests via phone, email, and in-person.
• Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment, ensuring timely and accurate solutions.
• Install, configure, and update software and hardware components to maintain reliable system performance.
• Support end-users with login issues, account setups, password resets, and access management across various platforms.
• Maintain and manage user accounts, permissions, and access rights in Active Directory and other company systems.
• Track and document technical support requests, resolutions, and activities in the IT helpdesk ticketing system to ensure efficient handling and follow-up.
• Collaborate with other IT team members to escalate and resolve complex issues in a timely manner.
• Conduct routine system maintenance, including software updates, patches, and backups.
• Educate users on IT best practices, security policies, and common troubleshooting steps.
• Assist in setting up and supporting audio-visual equipment for meetings, presentations, and video conferencing.
• Participate in IT projects as needed, including system upgrades, migrations, and rollouts.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
• Proven experience in an IT helpdesk or technical support role, preferably within a manufacturing or industrial environment.
• Strong knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Familiarity with Active Directory, VPNs, remote desktop tools, and helpdesk ticketing systems.
• Excellent troubleshooting skills and a proactive approach to problem-solving.

Benefits

• Temp-to-hire opportunity
• Competitive hourly wage of $26 - $28