IT Help Desk Support

Gastrointestinal Specialists - Shreveport, LA

Full-time - Entry Level

Shreveport, LA

Ambulatory Health Care Services

About the position

The IT Help Desk Support Technician plays a crucial role in providing exceptional customer service and technical support to staff, patients, and vendors. This position involves troubleshooting IT issues, maintaining peripheral devices, and ensuring efficient communication systems. The technician is expected to exhibit flexibility and a positive attitude while assisting in various IT-related tasks to uphold the organization's core values and mission.

Responsibilities

• Provide excellent customer service via telephone and in person.
• Perform daily troubleshooting and issue resolution for IT problems.
• Assist in maintaining peripheral devices such as printers and A/V equipment.
• Conduct primary and secondary testing of systems and applications.
• Investigate and resolve issues from help desk tickets.
• Manage and troubleshoot fax services, coordinating with service providers as needed.
• Handle email-related queries and ensure efficient email communication systems.
• Provide first-line support for hardware, software, and network issues.
• Identify and diagnose technical issues related to software applications, hardware devices, and network connectivity.
• Monitor system performance and proactively identify potential issues.
• Maintain accurate records of support requests, solutions provided, and system changes.
• Assist in training end-users on software applications and hardware usage.
• Apply software updates, patches, and upgrades to ensure systems are secure.
• Deliver exceptional customer service with a focus on user satisfaction.
• Maintain a cooperative relationship among co-workers.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience preferred.
• Minimum of 1-2 years of hands-on experience with computer hardware, software applications, and network troubleshooting, preferably in technical support and/or healthcare IT.
• Strong knowledge of PC hardware, software, and network troubleshooting.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common productivity software.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Experience in a healthcare IT environment.
• Ability to explain technical concepts to non-technical users clearly and concisely.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance