IT Help Desk Support

$68,640 - $70,720/Yr

Expedite Technology Solution - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Professional, Scientific, and Technical Services

About the position

The IT Help Desk Support role at Expedite Technology Solution involves providing quality IT support and service to staff in Albuquerque, NM. The position focuses on resolving user inquiries, managing IT incidents through a ticketing system, and assisting with onboarding new hires. The role requires technical skills in troubleshooting Windows devices and managing user accounts through Active Directory.

Responsibilities

• Provide quality IT support and service by interacting positively with staff, answering inquiries, and effectively handling complaints.
• Utilize JIRA ticketing system to respond to user incident inquiries and requests.
• Use Active Directory to provision new hire accounts and create new hire documentation.
• Install baseline software and role-specific software for new users on laptop devices as needed.
• Onboard new hires after orientation, work with sign-ins and test access.
• Set up Multi-Factor Authentication.
• Troubleshoot Windows 10 laptops and desktops, misc. hardware, and basic network-related issues.
• Install approved software on Windows 10 devices depending on role and business need.
• Determine need for replacement hardware and submit purchase order requisitions for approval and ordering.
• Replace faulty hardware on Windows/PC devices and test component integrity.
• Submit requests to associated departments for read/modify access to specific systems.
• Participate in the Continuous Improvement Process; the ongoing effort to improve service, IT systems, and processes.
• Assist in the development of new systems and networks.

Requirements

• High school diploma or GED
• 3 years of experience with Windows
• Experience with Active Directory
• Entry level help desk experience
• 1 year of help desk experience (preferred)

Benefits

• Contract position with pay ranging from $33.00 to $34.00 per hour
• Expected hours of 40 per week
• Day shift schedule from Monday to Friday