IT Help Desk Support

Unclassified - Sioux Falls, SD

Full-time - Entry Level

Sioux Falls, SD

About the position

Dynamic Business Solutions (DBS) is a Sioux Falls-based IT consulting firm that specializes in providing managed IT support services and custom application development to clients across various industries. We are dedicated to delivering exceptional service and innovative solutions that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is committed to fostering long-term partnerships with our clients, ensuring that we meet their unique needs and challenges in the ever-evolving tech landscape. We are currently seeking a skilled and customer-focused IT Help Desk Support person to join our team. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our customers. The ideal candidate will possess excellent problem-solving skills, a strong understanding of Windows-based IT systems, and the ability to work on-site assisting the organization's staff as needed. This position is crucial in ensuring that our clients receive timely and effective support, contributing to their overall satisfaction and operational efficiency. As an IT Help Desk Support professional, you will be the first point of contact for users experiencing technical issues. Your responsibilities will include logging, tracking, and managing incidents and service requests, diagnosing and resolving technical problems, and assisting users with account setups and password resets. You will also perform routine maintenance tasks, create and maintain documentation for IT procedures, and ensure compliance with healthcare regulations and company security protocols. Collaboration with other IT team members and departments will be essential to improve IT services and resolve complex issues efficiently.

Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution.
• Log, track, and manage incidents and service requests submitted by the users.
• Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications.
• Assist users with account setup, password resets, and access to applications and systems.
• Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades.
• Create and maintain documentation for IT procedures, solutions, and user guides.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Ensure compliance with healthcare regulations, data protection policies, and company security protocols.
• Work closely with other IT team members and departments to resolve technical issues and improve IT services.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• 1-2 years of experience in IT help desk support.
• Strong understanding of Windows operating systems, Microsoft Office Suite, electronic health records (EHR) systems, and basic networking concepts.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a focus on delivering high-quality support and user satisfaction.
• Proactive approach to diagnosing and resolving technical issues efficiently and effectively.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing priorities and work in a fast-paced healthcare environment.

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Supportive and collaborative work environment