IT Help Desk Support

$41,600 - $45,760/Yr

Ensign Group - San Juan Capistrano, CA

Full-time - Entry Level

San Juan Capistrano, CA

10,001+ employees

Nursing and Residential Care Facilities

About the position

The IT Support Agent position at Ensign Services involves providing technical support and troubleshooting for various hardware and software issues within a Citrix environment. The role focuses on delivering exceptional customer service while assisting users with their technical needs, including email, data, and productivity applications. The position is integral to maintaining the operational efficiency of the company's IT services across its long-term care facilities.

Responsibilities

• Troubleshooting remote desktops, laptops, printers, and other hardware peripherals.
• Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed.
• Responding to incoming support phone calls and addressing tickets emailed into the support queue.
• Providing a great customer service experience and maintaining key performance standards.

Requirements

• 1+ years of experience providing technical support and troubleshooting computer equipment or comparable education/certifications.
• Good troubleshooting methodologies and basic knowledge of Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support.
• Outstanding communication skills, both written and verbal.
• Ability to be proactive in day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changes in expectations and the organization.
• Ability to hold peers accountable and work as a team to achieve success.
• Ability to travel onsite to the office location in San Juan Capistrano, CA.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Vacation pay
• Holiday pay
• Fun and supportive work environment