IT Help Desk Support

Total Warehouse - Anaheim, CA

Full-time

Anaheim, CA

Real Estate

About the position

The Help Desk Support Specialist plays a vital role in the IT team by providing technical support and assistance to end-users. This position is essential for ensuring timely resolution of technical issues, maintaining high levels of customer satisfaction, and supporting the organization's technological needs to enhance user experience.

Responsibilities

• Serve as the first point of contact for internal users seeking technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues for various devices, including desktops, laptops, printers, and mobile devices.
• Document and track user issues and solutions in a knowledge base for future reference.
• Assist with onboarding new employees by setting up equipment and providing initial training on software and systems.
• Collaborate with other IT team members to escalate complex issues and ensure proper follow-through.
• Provide training and support for standard software applications and tools.
• Maintain inventory of IT assets and assist with ordering and managing supplies.
• Stay up to date with industry trends and best practices in IT support.

Requirements

• Strong understanding of operating systems and common software applications (e.g., Microsoft Office, email clients).
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Excellent verbal and written communication skills to convey technical information to non-technical users.
• Strong focus on providing exceptional support and building positive relationships with end-users.
• Ability to manage multiple tasks and prioritize issues in a fast-paced environment.
• Work effectively within a team, collaborating with colleagues to resolve complex issues.
• Meticulous documentation of issues and solutions to enhance the knowledge base and improve support processes.
• Proven experience in a help desk or technical support role.
• Associate's degree in computer science, Information Technology, or a related field (or equivalent experience).