IT Help Desk Technician 1st-3rd shift

Foxconn Industrial Internet - Sturtevant, WI

Full-time - Entry Level

Sturtevant, WI

About the position

The IT Help Desk Technician at FII USA, Inc. is responsible for providing technical support to various departments within the organization. This role involves resolving end-user issues, installing and configuring software, and managing hardware and software inventories. The technician will work in an office/production environment and will have opportunities to develop critical thinking skills while contributing to the company's smart manufacturing initiatives.

Responsibilities

• Resolve End Users Issue & request
• Install & configure Fii approved Software
• Identify, resolve or escalate software & hardware issues to proper Team(s)
• Image & Deploy Laptops & Desktops for Office and Production use
• Instruct New Hires how to back up their Data to OneDrive
• Instruct New Hires how to contact Help Desk with issues & requests
• Manage & support MDM systems
• Work in Active Directory to Create & Manage user login accounts
• Maintain Team Inventory, Software & Hardware Databases
• Create & modify SOPs, and other Documentation (application forms etc)
• Update Software library
• Support & Maintain Conference room Conferencing equipment
• Research & answer other Fii Departments Technical questions
• Perform Inventories & Audits
• Maintain MES accounts and access
• Provide Support to Corp. Events
• Act as go between for third party-Partner accounts
• Help Maintain Printers by changing Tonners & Ink, Call in for repair
• Perform other duties as assigned.

Requirements

• Microsoft Office (including Outlook, Word, Excel, Powerpoint)
• Basic computer skills
• High School Diploma/General Education Degree or equivalent
• 2-year Technical School/Associate s Degree
• 1 year experience in related field

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.