IT Help Desk Technician 1st-3rd shift

$41,600 - $45,760/Yr

Foxconn Industrial Internet - Mount Pleasant, WI

Full-time - Entry Level

Mount Pleasant, WI

About the position

The IT Help Desk Technician at FII USA, Inc. is responsible for providing technical support and assistance to end users within the organization. This role involves troubleshooting software and hardware issues, managing user accounts, and maintaining IT inventory in a dynamic office and production environment. The technician will also play a key role in onboarding new hires and ensuring they are equipped with the necessary tools and knowledge to succeed in their roles.

Responsibilities

• Resolve End Users Issue & request
• Install & configure Fii approved Software
• Identify, resolve or escalate software & hardware issues to proper Team(s)
• Image & Deploy Laptops & Desktops for Office and Production use
• Instruct New Hires how to back up their Data to OneDrive
• Instruct New Hires how to contact Help Desk with issues & requests
• Manage & support MDM systems
• Work in Active Directory to Create & Manage user login accounts
• Maintain Team Inventory, Software & Hardware Databases
• Create & modify SOPs, and other Documentation (application forms etc)
• Update Software library
• Support & Maintain Conference room Conferencing equipment
• Research & answer other Fii Departments Technical questions
• Perform Inventories & Audits
• Maintain MES accounts and access
• Provide Support to Corp. Events
• Act as go between for third party-Partner accounts
• Help Maintain Printers by changing Tonners & Ink, Call in for repair
• Perform other duties as assigned.

Requirements

• High School Diploma/General Education Degree or equivalent
• 2-year Technical School/Associate's Degree
• 1 year experience in related field
• Basic computer skills
• Microsoft Office (including Outlook, Word, Excel, Powerpoint)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays