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IT Help Desk Technician (Entry-Level)
SystImmune - Redmond, WA
posted 2 days ago
About the position
SystImmune is a dynamic, clinical-stage bio-pharmaceutical company headquartered in Redmond, WA. Our mission is to revolutionize cancer treatment by developing breakthrough therapeutic multi-specific antibodies and Antibody-Drug Conjugates (ADCs). With eight assets in ongoing clinical trials and a robust preclinical pipeline, we are committed to advancing innovative therapies from discovery through IND-enabling stages. As part of our growth, we are seeking a dedicated IT Help Desk Technician to join our IT team. This entry-level role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects.
Responsibilities
- Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.
- Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.
- Provide IT support for remote employees, ensuring seamless technical operations across locations.
- Assist with system setups, configurations, and software installations.
- Configure and deploy workstations and lab equipment while adhering to security protocols.
- Work with IT/AV-related Software/Hardware.
- Provision/decommission equipment and accounts when employees leave or join the company.
- Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.
- Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Experience with service/help desk systems
- Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)
- Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems.
- Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.
- Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
- Ability to handle multiple requests/projects simultaneously and prioritize.
- Ability to demonstrate clear & confident communication skills both written and verbal.
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
- Strong organizational skills
- Ability to lift or move items weighing up to 25 pounds.
Benefits
- 100% paid employee premiums for medical/dental/vision
- Short-term disability (STD) and long-term disability (LTD)
- 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years
- 15 PTO days per year
- Sick leave
- 11 paid holidays
