IT/Help Desk Technician I

Commquest Services - Canton, OH

Full-time - Entry Level

Hybrid - Canton, OH

Administration of Housing Programs, Urban Planning, and Community Development

About the position

CommQuest Services, Inc. is currently seeking a full-time, On-Site, IT/Help Desk Technician I for our facilities in the Stark and Carroll County areas. The IT/Help Desk Technician I will be responsible for overall support and assistance to the IT Team, assisting with end user support, helpdesk tickets, and troubleshooting hardware and software issues for users. In this role, you will have the opportunity to grow professionally, build valuable relationships, and work on a team providing exceptional care, making a real difference in the lives of those we serve. As part of one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, you will be involved in helping clients from more than 34 counties through various programs. Your role will not only provide you with great experience in the behavioral health and substance abuse field but also allow you to contribute to safeguarding networks and data, ensuring that our community supports those in need effectively. The IT/Help Desk Technician I will support a Windows Server environment, including Active Directory user/computer management and Group Policy administration. You will be responsible for setting up and replacing user workstations and NEC phones, monitoring Bitdefender Antivirus for risks, and maintaining updated agents and policies. Providing end user support and working on help desk tickets will be a significant part of your daily tasks, where you will prioritize tickets, troubleshoot hardware and software issues, and ensure that problems are resolved efficiently. Documentation of issue resolutions and performing post-resolution follow-ups will also be essential duties in this role.

Responsibilities

• Support a Windows Server environment including Active Directory user/computer management and Group Policy administration.
• Setup/replace user workstations and NEC phones.
• Monitor Bitdefender Antivirus for risks and maintain updated agents/policies.
• Provide end user support and work on help desk tickets.
• Prioritize tickets and identify emergency issues quickly.
• Troubleshoot hardware and software issues for users.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups.
• Escalate problems, when required, to the appropriately experienced technician or vendor.
• Document issue resolutions.
• Perform all other duties as assigned.

Requirements

• Associate's degree in Information Technology or related field is highly preferred with a minimum of 1 year working experience.
• Minimum of 3 or more years' experience in an IT position may be substituted for a degree.
• Previous knowledge of Windows servers, Active Directory and Group Policies, PCI Compliance, Cyber Security best practices, PowerShell and other scripting for IT automation.
• Experience with Windows 10 / latest Windows software and programs, Office 365, and Bitlocker.
• Ability to work independently and as part of a team.
• Willingness to travel to other sites as needed and directed by a Supervisor.

Nice-to-haves

• Experience in the behavioral health and substance abuse field.
• Knowledge of technology education, protection, and security best practices.

Benefits

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!