North Atlantic Industries - Bohemia, NY
posted 3 months ago
North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies, and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world. NAI was proud to be recognized as a Top Workplace on Long Island by Newsday! Our culture is very collaborative, featuring team-building events, company picnics, special event days, and an employee game room. As an entry-level Help Desk Technician, you will provide fast and useful technical assistance on computer systems. You will be the first point of contact for customers seeking technical assistance, whether in person, over the phone, or via email. Your role will involve performing remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issues presented by customers. You will guide customers through the problem-solving process and direct unresolved issues to the next level of support personnel. Additionally, you will provide training and accurate information on IT products and services, while recording events, problems, feedback, status, and resolutions in the ticketing system. This position requires a customer-oriented approach, patience, and the ability to work in a fast-paced environment with minimal supervision. You will also be expected to identify and suggest possible improvements on procedures, ensuring a high level of service and support for our internal customers.