IT Help Desk Technician

$43,888 - $43,888/Yr

Larjar - Lake Mary, FL

Full-time

Lake Mary, FL

Ambulatory Health Care Services

About the position

The IT Help Desk Technician is responsible for maintaining highly available client and mobile voice and data systems for the enterprise. This role involves monitoring, installation, configuration, and proactive maintenance of various systems, ensuring efficient support for technology requests, and providing training to staff members. The position is full-time, on-site, and requires availability for on-call support during weekends.

Responsibilities

• Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations.
• Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools.
• Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices.
• Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices.
• Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems.
• Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution.
• Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested.
• Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support.
• Report and escalate unresolved high priority issues with no delay.
• Train staff members for using PC and mobile hardware and applications.
• Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology.

Requirements

• Associate's Degree in a related field or equivalent year for year related professional experience.
• Three years progressive experience in Information Technology or related field.
• Three years customer service experience.
• Proven analytical and problem-solving skills.
• Availability for business critical issues outside of regular hours.
• Extensive technical knowledge of modern hardware and standards.
• Extensive technical knowledge of telecommunications protocols and configurations.
• Extensive technical knowledge of Windows operating systems and services.
• Capable of lifting computer equipment and peripherals up to 50 pounds.
• Knowledge of applicable data privacy practices and laws.
• Strong written and oral communication skills.
• Strong interpersonal skills including ability to present ideas in user-friendly language.
• Ability to effectively research technology standards and issues as required.

Benefits

• Opportunity for career growth and development.